Support

01How do I join the platform?

Xkimi Xa Mali Foundation is invite-only. You will receive a unique invitation code via SMS or email from an existing administrator. Use that code to complete your registration.

02My debit order failed — what should I do?

Log in to the platform and navigate to Contributions. Check your mandate status under the Mandates section. Ensure your bank account has sufficient funds and that your DebiCheck mandate is active. If you need to update your banking details, contact an administrator.

03How do I download my contribution statement?

Go to Dashboard → Statements. Select the date range you need and click "Download PDF". Your statement will include a full breakdown of all contributions, statuses, and amounts for the selected period.

04I forgot my password — how do I reset it?

On the login page, click "Forgot password" and enter your registered email address. You will receive a password reset link valid for 24 hours. Check your spam folder if it doesn't arrive within a few minutes.

05How do I update my notification preferences?

Go to Dashboard → Profile and scroll to the Notifications section. You can toggle SMS, email, and push notifications independently for different event types.

06My account is showing as suspended — what does this mean?

Account suspension is usually triggered by repeated missed contributions or an administrative decision. Contact an administrator directly via WhatsApp for resolution.